Subscription & Refund Policy

We may offer a free trial period before your first subscription charge.

• The availability, duration, and terms of any trial are clearly displayed on the payment screen before you confirm your purchase. If no trial is shown, you are purchasing a standard subscription without a trial.
• To avoid being charged, you must cancel at least 24 hours before the trial ends. If you do not cancel in time, your selected subscription plan will activate automatically and the applicable fee will be charged.
• The free trial is available once per account, Apple ID or Google account. Using multiple accounts to obtain additional trials is a violation of our Terms of Use and may result in account suspension without refund.
• By activating a trial, you expressly acknowledge that the Service is made available to you immediately and in full from the first moment of the trial period. This acknowledgment is material to your statutory rights as described in Section 7.

Please read carefully before purchasing.

Lock Wheel VPN subscriptions renew automatically. Before you confirm any purchase, the following information is displayed on the payment screen:

• The exact amount you will be charged;
• The billing frequency (weekly, monthly, annually, or as selected);
• The date of your first charge (immediately after any trial ends);
• How to cancel before being charged.

By confirming your purchase, you expressly authorise EVRIUS s.r.o. — or the applicable platform (Apple or Google) — to charge the stated subscription fee to your selected payment method at the start of each billing period and at each subsequent renewal, until you cancel.

Payments will appear on your bank or card statement under one of the following descriptors: LOCK WHEEL VPN, LOCKWHEELVPN, lock-wheel-vpn.com. If you do not recognize a charge under this name, contact us at contact@evrius.com before filing a dispute.

Subscription renewals are non-refundable except as explicitly stated in Section 5 or as required by applicable law.

• Payment is charged upon purchase confirmation — via Face ID, Touch ID, PIN, explicit approval of the Apple or Google payment prompt, or confirmation of the payment form on our website.
• If a trial applies, the first charge occurs immediately after the trial period ends.
• By completing the purchase via biometric authentication or payment approval, you confirm the transaction was authorised by you personally.
• If a payment fails, we or the applicable platform may retry the charge in accordance with the retry schedule permitted by Apple, Google, or our payment processor. We will not initiate retries beyond what their respective policies permit.
• At the time of each purchase, a timestamped record of the accepted Policy version, IP address, device identifier, and transaction details is retained in our systems for a minimum of 18 months and may be submitted as evidence in any dispute proceeding. This retention is separate from, and in addition to, the retention periods described in our Privacy Policy for other categories of data.

Cancelling your subscription stops automatic renewal. You retain full access to the Service until the end of your current paid billing period. No partial refunds are issued for unused days within an active billing period, except where required by law.

A cancellation confirmation will be sent to your registered email. If you did not receive a confirmation, your cancellation may not have been completed. Please verify through your account settings.

Important: A chargeback or payment dispute filed with your bank does not constitute cancellation and does not stop future subscription charges. Lock Wheel VPN will continue to attempt renewal until a valid cancellation is completed through the procedures described below.

App Store (iOS)

Settings → [Your Name] → Subscriptions → Lock Wheel VPN → Cancel Subscription

Cancel at least 24 hours before the end of your trial or billing period. All App Store subscription management and refund requests are handled by Apple. Visit reportaproblem.apple.com or Apple Support (support.apple.com).

Google Play (Android)

Google Play → Profile → Payments & subscriptions → Subscriptions → Lock Wheel VPN → Cancel

Cancel at least 24 hours before the end of your trial or billing period. All Google Play subscription management and refund requests are handled by Google. Visit Google Play Help (support.google.com/googleplay).

Web purchases

To cancel your subscription, sign in to your account at https://lock-wheel-vpn.com/login and go to the Subscription section (https://lock-wheel-vpn.com/account/subscription), where you'll find a one-click Unsubscribe button. You can also contact us at contact@evrius.com at any time, and we'll help you cancel.

App Store purchases

Refund eligibility is determined solely by Apple. We do not process refunds for App Store purchases. Submit your request at reportaproblem.apple.com.

Google Play purchases

Refund eligibility is determined solely by Google. We do not process refunds for Google Play purchases. Submit your request via Google Play Help (support.google.com/googleplay).

Web purchases

Except as required by applicable mandatory law (see Section 7), all web purchases are final and non-refundable.

Refunds for web purchases are issued only in the following cases:

5.1 — Technical non-delivery. The Service was not made available due to a verified technical failure on our side, and the issue was not resolved within 72 hours of your written report to contact@evrius.com. Request must be submitted within 30 days of the charge date.

5.2 — Verified duplicate charge. You were charged more than once for the same billing period due to a billing error on our side. Note: a single charge appearing twice in your bank statement may reflect a pre-authorisation hold and an actual charge — these are not duplicates. Verified duplicates will be refunded within 5 business days. Request must be submitted within 30 days of the charge date.

5.3 — Statutory rights. Where applicable mandatory law requires a refund, we will honour that obligation as described in Section 7.

No refunds will be issued in any other case, including:

• Forgetting to cancel a trial or subscription before renewal;
• Dissatisfaction with service quality, speed, or server availability;
• Low usage or non-usage of the Service during a paid period;
• Purchasing by mistake or changing your mind after purchase;
• Requesting a refund after the 30-day submission window;
• Account suspension due to violation of our Terms of Use;
• Inability to use the Service due to legal restrictions in your jurisdiction.

We strongly encourage you to use the free trial in full before committing to a paid subscription.

The Service is provided "as is" and "as available".

All descriptions of server locations, connection speeds, and features represent the general capabilities of the Service as of the date of publication and are subject to change. They do not constitute representations, warranties, or guarantees of specific performance for any individual user or session.

We do not guarantee uninterrupted access or specific speeds. Technical issues must be reported to contact@evrius.com. We will make reasonable efforts to resolve confirmed issues within 72 hours.

Dissatisfaction with service performance is not grounds for a refund if the Service was technically accessible during the relevant period.

United States

California and Connecticut: You may cancel before midnight of the third (3rd) business day following purchase and receive a full refund. Contact contact@evrius.com with your transaction details within this period.

Under California's Automatic Renewal Law (as amended, effective 1 July 2025), we will: provide notice of any material change to recurring fees between 7 and 30 days before the change takes effect (see Section 10); allow you to cancel using the same method you used to subscribe; and retain records of your affirmative consent to auto-renewal for at least three years, or one year following termination of the contract, whichever is longer.

New York, Vermont, Illinois, and other states with automatic renewal laws: We comply with applicable state automatic renewal disclosure and cancellation requirements. If you believe a charge was made in violation of applicable state law, contact contact@evrius.com before filing a dispute.

European Economic Area (EEA)

If you are a consumer in the EEA, you ordinarily have a 14-day statutory right of withdrawal under Directive 2011/83/EU and applicable national law.

However, by confirming your purchase — including activating a free trial — you expressly:

• Request immediate commencement of the Service;
• Acknowledge that the Service is a continuous digital service made fully available from the moment of activation;
• Acknowledge that, pursuant to Article 16(m) of Directive 2011/83/EU (as amended by Directive (EU) 2019/2161), you lose your right of withdrawal once performance begins at your explicit prior request and with your acknowledgment that you thereby lose this right. This does not affect your right to a Service that conforms to the contract under Directive (EU) 2019/770.

Before completing your purchase, you are presented with a separate on-screen confirmation requesting your explicit consent to immediate supply of the Service and your acknowledgment of the loss of your withdrawal right. Your purchase cannot be completed without this confirmation.

If you withdraw before the end of your first billing period, we will charge a pro-rata amount for the portion of the Service already provided.

To withdraw: notify us in writing at contact@evrius.com within 14 days of purchase.

United Kingdom

If you are a UK consumer, you have a 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

However, by confirming your purchase — including activating a free trial — you expressly request immediate supply of the digital service and acknowledge that you lose your cancellation right once the service has begun, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

Before completing your purchase, you are presented with a separate on-screen confirmation of this consent. Your purchase cannot be completed without it.

If you cancel before the service is fully performed, a pro-rata charge for the portion already provided will apply.

To cancel: notify us in writing at contact@evrius.com within 14 days of purchase.

Australia

Nothing in this Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including guarantees that services will be rendered with due care and skill. Any term in this Policy that would be void under Australian Consumer Law is excluded to that extent.

Other jurisdictions

Where applicable local law grants additional consumer rights not addressed above, we will honour those rights to the extent required.

Before filing a chargeback or dispute with your bank, please contact us first at contact@evrius.com. Most billing concerns are resolved within 24–48 hours.

If you initiate a chargeback without first contacting us:

• Your account will be suspended for the duration of the dispute investigation. Access will be restored for any remaining paid period if the dispute is resolved in your favour.
• We will provide your payment provider or card network with documentation including: timestamped purchase records, IP address and device information at the time of purchase, session logs confirming Service usage, on-screen consent records, and the Policy version accepted at purchase.
• If the dispute is resolved in our favour, your account will be reinstated for any remaining days of the paid period. No refund will be issued. Your subscription will not renew automatically following a dispute.
• Repeated, abusive, or fraudulent chargebacks may be reported to fraud prevention services and may affect your ability to use payment services.

We respond to all formal dispute notifications within the timeframes required by the applicable card network (typically in the range of 30–45 days, depending on the network and reason code).

Each of the following independently constitutes grounds for us to contest a chargeback: activating a trial, using the Service after purchase, or failing to cancel before a renewal date.

The Service is for users aged 18 and older. By completing a purchase, you confirm that you are at least 18 years old. We are not responsible for unauthorised purchases made by someone under the age of 18 using another person's payment credentials without that person's authorisation. Contact contact@evrius.com if you believe this has occurred.

We may modify subscription prices at any time. We will provide at least 30 days' advance notice via in-app announcement, email, or another prominent method. For California consumers, notice of an increase to a recurring fee will be provided between 7 and 30 days before it takes effect, as required by the California Automatic Renewal Law. If you do not agree with the new price, cancel before it takes effect. Continued use after the effective date constitutes acceptance.

We may update this Policy from time to time. Material changes will be communicated at least 14 days before taking effect via in-app notification, email, or website notice. The "Last updated" date at the top reflects the most recent revision. Continued use after the effective date constitutes acceptance.

EVRIUS s.r.o. (Czech Republic)

• Address: Kaprova 42/14, 110 00 Praha 1 – Staré Město, Czech Republic
• Email: contact@evrius.com
• Website: https://evrius.com

We respond to all inquiries within 3 business days.

Legal documents: Terms of Use (https://lock-wheel-vpn.com/terms-of-service), Privacy Policy (https://lock-wheel-vpn.com/privacy-policy), Subscription & Refund Policy (https://lock-wheel-vpn.com/refund-policy).